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Messages - Crystal

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Before requesting support, please read through this post and make sure you are posting the right information in the right place. This will make it much easier for you to get the help you need, and for us to help you.

What Qualifies As General Support
Day to day we're seeing many threads posted 'how do i change the code to do this', 'how do i modify the siganture to do this'. We're also seeing people ask for support for code modifications and plugins which are not written by the EA Group.

This isn't the appropriate forum for such things.

The Support Group provides support in this forum for:
  • General issues with Exclusive Access
  • General faults (which could possibly be bugs) with Exclusive Access
This is not the support forum for:

  • "I added a signature and it doesn't work"
  • "This avatar is performing incorrectly"
  • Questions relating to the Exclusive Access
We have appropriate forums for such discussion in our Customization section.

Please also remember to use a descriptive title when posting as this allows us to quickly and possibly identify a problem and provide a solution. Support questions will be answered on a first come, first serve basis. You must wait your turn before receiving a response.

Threads containing hacking, pornography or any other illegal content will not be supported.

Failure to abide by these support rules may result in:
  • No support being given for such questions
  • Your thread being deleted (extreme cases) and you being notified through the use of a PM
  • Your thread being directly moved (with no redirect) to the appropriate forum
  • (Extreme Cases) Result in your account being suspended and/or permanent banned
Help us help the users by posting in the correct section.

Tips on Asking for Support
Here are just a few tips on asking for support. :)

1. Do not use thread titles such as "Help!!" or "Not working!"

Create a title that is unique and descriptive of your problem. Generally when the people want to give you answers they'd like to know what they're dealing with before looking at the thread.

2. Use descriptive details of your problem.

It really helps when you quote any errors being shown, and providing explicit detail about your problem. Screen shots are highly recommended. Provide the link to the problematic page if possible.

3. Bumping Threads

If you try and bump your thread before 24 hours has passed, it will not take effect. This is an automated process within the GA System designed to keep the fairness of our policy on "First come, first serve." You may bump your thread after 24 hours has passed, however it is likely bumping it won't achieve anything but annoy our support team. Only bump your threads wisely.

4. Try to fix it yourself.

We're glad you use Exclusive Access, and we're glad to help you out with your issue. But, instead of just running to us with an issue, always try to fix it yourself. Who knows, maybe you'll find your answer yourself. :)

And if your efforts failed, tell us about it so that we know what you have tried to do already.

5. Do not private message, or instant message, people for help.

Private messaging people for help is annoying and it won't help you get an answer quicker. This includes PMing people to ask them to read a thread. Only PM someone for support if they ask you to. Instant Messaging for help is also looked down upon, and extremely annoying. 99% of the time, your PM will simply be ignored. If it becomes an annoyance to our staff members, your ability to receive official support may be hindered.

6. Search The Forums First! Read the stickies, Wiki & FAQ!

Use the search feature, it is your friend. ;) Your problem may have already been addressed. Why open a new thread when there is already the same one with the answers. :D Also read the sticky threads at the top of the support forums as they will address problems we've noticed appear in multitude.

There is a FAQ available on the help documents page that may answer your question.

7. Use proper English!

The last thing we want is to try and understand what the heck you are saying. Proofread your responses, so we don't have to ask you to explain. We understand that not everyone here may be fluent in English, and that it may not be your fault for not having English as your dominant language, so just try your best. If you are unable to communicate well enough in English, you may be asked to move your support request to the internationalization subset of EA's support. This subset is run externally by volunteers (sometimes on separate sites) who dedicate their time to helping EA users in their native language.

8. Detailed Information
Give detailed information so we can figure out the problem and find an easy solution quick!

9. Screenshots
Include attachments/images that contain screenshots of the problem so we may see what you're seeing easier.

10. Correct Place

Please read this thread to ensure that you are posting in the right forum.

Please post your support question in the right forum. If you have a bug report, please report it on the EA Development Form. If a bug is found as a result of your support inquiry, you may choose to file it on the EA Development Form.

We also suggest you place separate individual questions in separate support threads, allowing us to keep the flow of the inquiry more consistent and clean.

11. Don't get annoyed

If someone cannot help you, but instead gives you a link to something that might help you, don't get annoyed because you don't have the answer right there and then. Go to the link and check it out. If you cannot make sense of it, say so. Don't get into an argument.

Remember, we, the support team (and the other members in the EA community) are human beings who volunteer our time for free to help you out. We are provided with no subsidies nor any kind of financial incentives or otherwise. We make our best effort to respond to your support requests and to resolve them in a timely manner. As such, we ask that you bring your best manners and work with us as much as possible. We bring inhumanly patience to us everyday here at Exclusive Access, so we ask that you make your best effort as well. The difference for you to take a few minutes more time to be more clear and descriptive in your inquiry means years more sleep for us.

12. Helping Out

If you know the answer, don't just say "You gotta...." but actually help out. Give them a step by step guide on what they can do to fix it. Not everyone knows what you know, so let them know.

13. Problems logging in or getting your pages to update even though you're sure you updated them?

Well, a couple of simple steps might fix this.

- First, find your internet options in your specific browser. Once you're at a screen that give you the option to delete things such as cache / cookies / browsing history, try clearing your cache. This will generally fix a lot of errors that involve things not updating.

- If that didn't solve your problem, try clearing your cookies, this will generally solve any log in problems. If you're still having problems with logging in or pages not updating, read any other suggestions you find in these stickies before posting your thread, as they're usually problems that have happened before

14. Problems with things missing from your signature, or avatars being weird?

Here are a couple things that can tend to help out with display problems.

- If it's a bug report it through this form.

- Avatars made as gifs sometimes act weird when you try and save one then upload it directly to the avatar choose file section. Try taking a URL from online and coping & pasting it into the section below "Choose File" which is "Avatar URL".

15. Just having weird problems that didn't happen after an update/instillation?

- Clear your caches, history & cookies and try again in 60 seconds.

16. Website content
Support will not be provided to websites containing either of the following:
-Illegal activity (****, pornography, hacking, etc.)
-Racism or hate related content

General Info / Non-Seeable Forums
« on: May 30, 2014, 10:30:14 am »
Hello, you are probably here because you want the "Gateway Bypass, Movies, Tv Shows/Series, Games, etc", well... we do have all that at this time but only certain groups can view/access them, we're working to let you all get the option to see that that's even there but it is.

Under "Services / The Access":
General Info, Gateway Bypass, Movies, Tv Shows/Series, Games

If you have any questions/concerns please post a topic here! DO NOT post a reply with questions/concerns.

User Agreement / Terms of Use
« on: May 29, 2014, 08:45:57 am »

Whilst we attempt to edit or remove any messages containing inappropriate, sexually orientated, abusive, hateful, slanderous, or threatening material that could be considered invasive of a persons privacy, or which otherwise violate any kind of law, it is impossible for us to review every message posted on this discussion system.
For this reason you acknowledge that all messages posted on this discussion system express the views and opinions of the original message author and not necessarily the views of this bulletin board.
Therefore we take no responsibility and cannot be held liable for any messages posted. We do not vouch for or warrant the accuracy and completeness of every message.

If we see spam comments or comments which are inappropriate/illegal we remove them, however, we cannot catch them all so if you see something you think is inappropriate hit the report button.
The posts and comments are the opinion of the posters, not Exclusive Access
If you follow advice found on this website and it does not work out let us know, but don't blame us.


By registering on this system you agree that you will not post any material which is knowingly false, inaccurate, abusive, hateful, harassing, sexually orientated, threatening or invasive of a person's privacy, or any other material which may violate any applicable laws.

Do not attempt to post things which break the law or make our members feel threatened. That includes messaging.


Your IP Address is recorded with each post you make on this discussion system and is retrievable by the forum staff if need-be. You agree that we have the ability and right to remove, edit, or lock any account or message at any time should it be seen fit. You also agree that any information you enter on this discussion system is stored in a database, and that "cookies" are stored on your computer to save your login information. Any information you provide on these forums will not be disclosed to any third party without your complete consent, although the staff cannot be held liable for any hacking attempt in which your data is compromised.

Your IP address is recorded with every post you make and any personal details you have entered into your profile fields are recorded in the database. We do not sell that data and take every reasonable precaution to prevent unauthorized access to it. We use cookies so you can login and out easily.
Although we certainly do not "snoop" in your account we may login to your account to try and fix it if you report issues with your account. This means the site admins can access all data in your "private" messages.


Failure to comply with these terms of use may result in the termination of your account, account suspension, or permanent ban of access to these forums.

If you do not "play nice" we may ban or suspend your account or remove privileges from your account.

User Agreement / EA Handbook
« on: May 29, 2014, 08:44:21 am »
Tips and stuff for being a member of Exclusive Access.
Exclusive Access is a friendly site and we don't have a lot of rules. The ones we have are on this page.
Exclusive Access is a place for sharing our common interests. You don't need to be "awesome" or "known" to post and join in on exclusive access but if you want to join our community here are a few suggestions.


Update your Profile
Let the community know where youíre from.
  • That way we know when to kick you out of chat as it is your bedtime.
Add skills to your profile
  • Help people find you by your areas of expertise.
Add a bio to your profile
  • Tell the community who you are and what you do so they get to know you. It doesn't have to be super detailed and you don't need to share that info if you don't want to.
When you post, add a picture and include interesting descriptions. A little context goes a long way in getting people interested in your thread. Maybe it is for a story challenge or a lot you are building. Or a web app. (EA looks hopeful.)

Explore the work of others
When commenting on other membersí threads, make it meaningful. If you add value to othersí threads, theyíre more likely to be interested in yours. Take the time to comment - or just click the thanks on an upload if you are shy - it makes a creators day when they get a nice constructive comment.

However, please note "Wow this is awesome and I want your babies" IS also an acceptable comment.


Own your work
Upload only work that youíve created. Donít upload work that you havenít created (unless attribution is clear and allowed by the creator's TOU).

Be appropriate
Donít upload pornographic, racist, illegal or otherwise offensive content. Nor can you upload shockingly graphic/grotesque/obscene content. Realise that if you do, it will be removed.

Be respectful
Please accept that exclusive access has final say over whether content is appropriate, and don't re-post work that has been removed.

Be nice
Please refrain from name-calling, preaching, ranting and venting frustrations on others.

Give due credit
Link back to exclusive access when posting exclusive access related content elsewhere. Make sure you do the same here too if you upload.

Be constructive
We welcome constructive criticism of our work. When providing criticism to others, we always try to be helpful and courteous, not mean.

User Agreement / Privacy Policy
« on: May 29, 2014, 08:43:48 am »
Your privacy is important to us. This privacy statement provides information about the personal information that Exclusive Access collects, and the ways in which Exclusive Access uses that personal information.

Exclusive Access will store all the personal information you provide on it's servers in a database and will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

Information that Exclusive Access collects may be stored and processed in and transferred between any of the countries in which Exclusive Access operates to enable the use of the information in accordance with this privacy policy. In addition, personal information that you submit for publication on the website will be published on the internet and may be available around the world. You agree to such cross-border transfers of personal information.

Exclusive Access may update this privacy policy by posting a new version on this website.
You should check this page occasionally to ensure you are familiar with any changes.

This website contains links to other websites.
Exclusive Access is not responsible for the privacy policies or practices of any third party.

As a member of this site you have access to a user control panel. By selecting the option "Hide me from the Who's Online list." then your activity on the site will not be visible to any members other than administrators of this site.
If you think there is an area of this site where we do not respect the privacy of our members/guests then you can contact us using the contact link in the footer and we will investigate.

What information?
Exclusive Access may collect and use the following kinds of personal
  • information:

* information about your use of this website
* Time on line
  • Number of posts and threads
  • information that you provide for the purpose of registering with the website
  • information about transactions carried out over this website
Using personal information
Exclusive Access may use your personal information to:
  • administer this website
  • personalize the website for you
  • enable your access to and use of the website services
  • publish information about you on the website

* eg. Happy Birthday X
  • supply to you services that you request\

User Agreement / Use of Cookies
« on: May 29, 2014, 08:43:04 am »
We have two kinds of cookies on Exclusive Access....
  • Guest Cookies
  • Member Cookies
We did have choc-chip cookies but MLC ate them all.

Cookies are small text documents stored on your computer.
The cookies set by this website can only be used on this website and pose no security risk.

Cookies enable us to identify your device (for example, if you are using a mobile phone then a version of the site optimised for phone browsing is available), or you when you have logged in.

We only use cookies that are strictly necessary to enable you to move around the site or to provide certain basic features. We use cookies to enhance the functionality of the website by storing your preferences, your login name for your convenience, the threads and forums you have read and downloads which you have thanked.

We donít sell the information collected by cookies, nor do we disclose the information to third parties, except where required by law (for example to government bodies and law enforcement agencies). No data is stored in cookies that contain user information (or that could be used to identify a user by the cookie) or could be used to affect the privacy of someone visiting this site.

If you wish to control what cookies are set on your device through this website then you can find out how to do this by looking in your browser's help documents.


Only when strictly necessary
to provide functionality - your login name
to improve performance
to improve user experience - to let you know what is new
Useful sites
Information Commissioner's Office

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